Service Excellence
QuadReal Property Group* strives to exceed the expectations of our customers, stakeholders and each other, through a commitment to service excellence that drives us to create memorable experiences and constantly improve.
We are a fully integrated real estate operator and developer. Through our property management companies QuadReal Property Group and QuadReal Residential Properties, our teams take a personal, hands-on approach—providing exceptional day-to-day support for our tenants, residents and guests.
Our frontline teams are here for you, and our 24/7 support service ensures we always stay connected.
*QuadReal Property Group, Brokerage manages BCI’s commercial real estate equity program in Canada. QuadReal Residential Properties manages BCI’s residential real estate equity program in Canada. QuadReal Property Group and QuadReal Residential Properties are affiliated entities.
At Your Service
We understand that an essential part of service excellence is making connection points accessible and flexible. In addition to providing exceptional service through our frontline teams at our properties, we leverage technology to stay connected and ensure customers have everything they need.
QuadReal CONNECT is a customer service portal for our Canadian tenants and residents.
It offers 24/7 access to knowledgeable, on-site team members who are committed to meeting the needs of our tenants and residents as efficiently and promptly as possible.
The QuadReal+ mobile app connects our office tenants to our on-site property teams.
It offers real-time communication and includes building notices, announcements, property events, promotions—and more. Read more about QuadReal+ in our case study.
QuadReal+ Home delivers a seamless customer service experience for our residents.
It allows residents to view the latest community updates, submit service requests, make payments, post to community bulletin boards, and much more.
