QuadReal’s residential teams recognized as one of the multifamily industry’s best-in-class

QuadReal was recently honoured by two customer experience leaders with awards recognizing our team’s commitment to service excellence.

We are pleased to announce that QuadReal was named a winner of the 2023 Kingsley Excellence Awards and has been recognized by Reputation with its 800 Award.

2023 Kingsley Excellence Award

Forty of QuadReal’s Canadian residential properties were recognized this year, having exceeded the Kingsley Index™ benchmark for overall prospect and resident satisfaction.

The Kingsley Excellence Awards recognize companies across North America that continually exceed industry standards and consistently deliver an outstanding customer experience. To qualify for a Kingsley Excellence Award, a property’s resident satisfaction must exceed the Kingsley Index^TM, the most comprehensive performance benchmarking database in the real estate industry, representing more than 6 million prospects and residents surveyed annually.

800 Award

Bayview at Coal Harbour and 57 Charles at Bay, two of QuadReal’s residential properties in Canada, have been recognized with the 2023 800 Award.

Reputation’s 800 Award highlights those that put customer experience at the very core of their strategy and are driven by the voice of the customer to succeed. Locations that win the 800 Award consistently collect, understand and apply any and all feedback so that they can make data-driven decisions to ensure that the customer will have the best possible experience.

To determine 800 Award honorees, Reputation pulls a list of the Reputation Scores for every business location on the Reputation platform. Those that are honoured will have achieved a score of 800 or higher due to their focus on high customer satisfaction throughout the past year.

“We are thrilled to have so many of our teams and properties recognized by industry, and especially our residents, with the Kingsley Excellence Award and the Reputation 800 Awards.  These awards are a testament to QuadReal’s commitment to providing exceptional service and high-quality living environments to our residents.  We look forward to building on these successes in 2023 by supporting our teams to continue delivering on our goal to be the best-in-class housing provider in Canada.” — Anthony Lanni, Executive Vice President, Residential

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