QuadReal is committed to providing a respectful, welcoming, and inclusive environment to all employees, tenants, residents, and individuals with and without disabilities. This 2023 to 2027 Accessibility Plan (the “Plan”) is informed by QuadReal’s Accessibility Policy, which is guided by the principles of dignity, independence, integration, and equal opportunity.
The purpose of this Plan is to outline our present actions and future goals as we strive towards increasing accessibility. This Plan is reviewed regularly and updated to ensure we continuously evolve in our pursuit of increasing accessibility for all employees, those we work with, and those we provide services to.
QuadReal ensures that it provides accessible customer service across the entirety of its organization, including the properties it directly manages. On an ongoing basis we help identify barriers to accessible customer service and collect input from our stakeholders through customer satisfaction surveys.
QuadReal plans to establish enhanced training modules that are focused on accessibility education and awareness for customer-facing staff, specific to the work environment. This training program will be implemented in addition to our existing module detailed in section D.
QuadReal has been working towards enhancing its information and communication to be more accessible to people with disabilities including information related to emergency procedures, plans and public safety information. We inform QuadReal employees on an ongoing basis of our accessibility policies and initiatives through our intranet and new hire communications. This Plan is also posted on our public corporate website.
To maintain compliance under the AODA for website accessibility, we are working with our partners to ensure that our websites are compliant with WCAG 2.0 Level AA.
If requested by a member of the public, QuadReal will provide emergency procedures, plans and public safety information, in an accessible format with communication supports.
We review on an ongoing basis the procedures outlining how we address people with disabilities who request assistance or feedback. Identified areas for improvement will be addressed in a timely manner and incorporated into future updates of this Plan.
Currently, all employees, customers and the general public can contact us as follows:
Going forward, we will continue to monitor the integration of existing accessibility guidelines and best practices throughout the hiring and employee lifecycle, and are committed to:
QuadReal has and continues to strive to create and maintain barrier-free environments across its corporate offices and properties, including processes in place that ensure AODA compliance for newly constructed or redeveloped public spaces such as: service counters, fixed queuing lines, waiting areas with fixed seating, on or off-site parking, outdoor eating areas, outdoor paths of travel, and rest areas.
Where applicable, QuadReal will consider accessibility for persons with disabilities when designing, procuring, or acquiring self-service kiosks, as required by the AODA.
QuadReal supports the ongoing efforts of its operational teams to assess and improve the accessibility of its existing buildings. Over the past few years, several QuadReal buildings have undergone third-party accessibility reviews using the Rick Hansen Foundation Accessibility Certification (RHFAC) rating system, with the majority having achieved certification.
QuadReal plans to benchmark its domestic portfolio of existing buildings against best practice accessibility criteria. In addition, we will continue working with our partners to develop internal tools to help identify, prevent, and remove barriers for people with disabilities in and throughout the built environment.
QuadReal property teams perform regular site inspections to identify barriers to accessibility in public spaces within its directly managed buildings and make corrections where applicable. This includes, identifying obstacles which may impede an individual’s route of travel or affect one’s ability to access goods and services, as applicable to a given location.
In addition, QuadReal site teams adhere to a preventative and emergency maintenance procedure of accessible elements in public spaces, such as wheelchair accessible elevators, automatic door openers, and other location specific features.
QuadReal will provide notice when there is a temporary disruption to accessible elements in public spaces. This notice will include information about the reason for the disruption, its anticipated duration, and, if applicable, a description of alternative facilities or services that may be available. Notice will be provided by a variety of methods, depending on the circumstances, and may include postings in clearly visible areas such as in the entrances, lobbies, and elevators of our managed buildings.
We welcome feedback on our approach to accessibility, including this Plan, our Policy, and any other accessibility-related matter. To receive this Plan in an accessible format or with communication supports, please contact us. We can provide it in print, large print, audio, electronic format, or other agreed upon formats.
Enter your email in the field below to receive news, insights, and company updates.
Join our mailing list to receive future updates, news, and insights.
