QuadReal is committed to providing a respectful, welcoming, and inclusive environment to all clients, tenants, residents, employees and partners, including individuals with visible and invisible disabilities. This Multi-Year Accessibility Plan for 2023 to 2027 (the “Plan”) is informed by QuadReal’s Accessibility Policy, which is guided by the principles of dignity, independence, integration, and equal opportunity.
The purpose of this Plan is to outline our present actions and future goals as we strive towards increasing accessibility in the provision of our goods, services and facilities.
This Plan is reviewed regularly and updated to ensure we continuously evolve in our pursuit of increasing accessibility for all our employees, tenants, residents, and partners.
QuadReal is committed to providing accessible customer service across the organization and in the buildings we directly manage, as set out in QuadReal’s Accessibility Policy. We actively identify barriers to accessibility by gathering feedback from stakeholders through customer satisfaction surveys, our call center, online feedback form, dedicated email address, and customer-facing staff.
QuadReal works to continuously enhance information and communication for people with disabilities, including emergency procedures, plans and public safety details. Employees are regularly informed of accessibility policies through our intranet and new hire communications.
We work with our service providers to ensure that our websites are compliant with WCAG 2.0 Level AA and 2.1 Level AA or higher.
If requested by a member of the public, QuadReal will provide emergency procedures, plans and public safety information, in an accessible format with communication supports.
We regularly review the procedures outlining how we address people with disabilities who request assistance or feedback. Identified areas for improvement will be addressed in a timely manner and incorporated into future updates of this Plan.
All employees, customers and the public can contact us as follows:
Email: [email protected]
Online Request Form: quadreal.com/contact/
Mail: QuadReal Property Group
Park Place, 666 Burrard Street, Suite 800
Vancouver, BC V6C 2X8
Attention: Accessibility
QuadReal is dedicated to accommodating employees with disabilities at all stages of recruitment and employment.
During recruitment, candidates have the opportunity to self-identify to request interview accommodations, with support available even if not disclosed in advance.
At onboarding, employees are notified of our accommodation policies and of their ability to request accommodation due to disability. An Individual Accommodation Plan will be created and adjusted as needed.
We will continue to monitor the integration of accessibility guidelines and best practices across the hiring and employee experience. Our commitment includes:
QuadReal has a written process in place for the development of individual accommodation plans. We also develop and document a return to work process for employees who have been absent due to a disability and require accommodation on return.
QuadReal requires all employees across Canada to complete accessibility training upon hire, as outlined in our Accessibility Policy.
QuadReal will update its training to include details about our updated Plan, and Policy, ensuring employees understand our ongoing commitment to accessibility. The training program will continue to evolve to align with new regulations and best practices in the regions where we operate.
QuadReal is committed to creating and maintaining barrier-free environments across its corporate offices and properties in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). We have processes in place to ensure compliance for newly constructed or redeveloped public spaces including service counters, fixed queuing lines, waiting areas with fixed seating, on or off-site parking, outdoor eating areas, outdoor paths of travel, and rest areas.
Where applicable, QuadReal will consider accessibility for persons with disabilities when designing, procuring, or acquiring self-service kiosks, as required by the AODA.
QuadReal supports the ongoing efforts of its operational teams to assess and improve the accessibility of its existing buildings. Over the past few years, several QuadReal buildings have undergone third-party accessibility reviews using the Rick Hansen Foundation Accessibility Certification (RHFAC) rating system, with the majority having achieved certification.
QuadReal property teams conduct regular site inspections to identify and address barriers to accessibility in public spaces within directly managed buildings. This includes recognizing obstacles that may hinder travel routes or access to goods and services.
In addition, QuadReal site teams adhere to a preventative and emergency maintenance procedure of accessible elements in public spaces, such as wheelchair accessible elevators, automatic door openers, and other location specific features.
In the event of a temporary disruption to accessible elements in public spaces, QuadReal will post a notice detailing the reason for the disruption, its expected duration, and any available alternative facilities or services. Depending on the situation, notices will be shared through various methods, including guest services, and through clear postings in prominent areas such as entrances, lobbies, digital channels, and elevators in our managed buildings.
We welcome feedback on our approach to accessibility, including this Plan, Status Report and our Policy. To receive this Plan in an accessible format or with communication supports, please contact us. We can provide it in print, large print, audio, electronic format, or other agreed upon formats.
Email: [email protected]
Online Request Form: quadreal.com/contact/
Mail: QuadReal Property Group
Park Place, 666 Burrard Street, Suite 800
Vancouver, BC V6C 2X8
Attention: Accessibility
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