As one of Canada’s leading global real estate investment managers, QuadReal places resident experience at the core of its residential strategy—recognizing that operational excellence directly drives long-term asset value.
We’re proud that 41 properties across our Canadian residential portfolio were recently recognized with Grace Hill & Kingsley Excellence Awards and Reputation 800 Awards. These are benchmarks that reflect strong resident satisfaction, service consistency, and operational performance across large-scale multifamily portfolios. But for us, these aren’t just accolades, they’re a signal that our long-term approach to residential ownership and operations is delivering real results.
Resident experience has always been central to how we operate in Canada. Backed by decades of experience as an owner and operator, and powered by dedicated on-site teams across the country, it shapes every investment decision we make and every community we build.
We sat down with Anthony Lanni, Executive Vice President, Residential, to talk about what these recognitions mean, and where we’re headed.
Seven consecutive years of growing recognition. What does that tell you about where the portfolio stands?
It tells me our approach is working and that it’s sustainable. We’re delivering vibrant communities, strong property management, and quality amenities—and when you pair these recognitions with last year’s 4.7 out of 5 Google Rating for multifamily, it shows residents are responding to that. Over 87% of our Canadian multifamily portfolio exceeded the Kingsley Index™ last year. Residential remains a core area of conviction for QuadReal, and we’re committed to continuing to raise the bar on both property management excellence and housing supply in key markets.
What’s actually driving satisfaction at the property level?
It comes down to our on-site teams. Residents want to feel heard and see genuine follow-through. Our people are deeply invested in providing reliable service and holding themselves accountable to high standards. That consistency, day in and day out, is what moves the needle.
How does resident experience connect to the broader investment thesis?
Operational excellence and customer experience aren’t just nice to have elements. They’re core to how we create long-term value. When residents choose to renew and recommend our communities, it directly supports occupancy, retention, and asset performance. A well-run portfolio is a more valuable portfolio, and that’s a principle we think every strategic partner can appreciate.
What’s the message to the teams behind these results?
These awards belong to them. What we’re recognizing here is earned through daily actions: responding to service requests, maintaining property standards, building real relationships with residents. The commitment of our property management teams is what sets QuadReal apart, and I couldn’t be prouder of what they’ve built.
What comes next for the Canadian residential portfolio?
We’re focused on two things: continuing to add quality housing in undersupplied markets, and delivering exceptional experiences across every property—whether that’s our high-rise portfolio or our low-rise and land lease communities under the Parkbridge brand. Our goal is simple. Accelerate quality of life for everyone who calls a QuadReal or Parkbridge property home.
